Terms of Service

The service

ReplyIG automates replies to comments on Instagram posts you choose: when a comment matches your trigger keywords, ReplyIG sends the DM you wrote and, optionally, a public reply. It operates through the official Instagram API using access you grant via Instagram’s login. By creating an account you agree to these terms and to our privacy policy.

Your account

You must own or be authorized to manage the Instagram account you connect, and it must be a Business or Creator account. You’re responsible for the content of the messages your automations send — they go out from your account, in your name.

Acceptable use

Don’t use ReplyIG to:

• send spam, scams, harassment, or anything that violates Instagram’s Community Guidelines or Meta’s platform terms;
• send illegal content or content you don’t have rights to;
• probe, overload, or interfere with the service or other users’ accounts.

We may suspend or terminate accounts that break these rules. Meta may independently restrict accounts that violate its policies — keeping your messaging within Instagram’s rules is ultimately your responsibility, and honest, wanted replies are what ReplyIG is built for.

Plans and billing

• The Free plan includes one active automation, free forever, no card required.
• Paid plans are billed through Stripe, monthly or yearly, at the prices shown on the pricing page. Prices may change; existing subscriptions are honored until renewal.
• You can cancel anytime from the Billing page. Paid limits remain until the end of the period you’ve paid for; no partial-period refunds are owed, though we handle genuine problems case by case — see the refund note on the pricing page.

Account deletion

You can delete your account from Settings at any time (cancel any active subscription first). Deletion is permanent: the same Instagram account cannot be re-registered afterwards. Details are on the data deletion page.

Service quality and availability

We work to keep ReplyIG fast and reliable, but the service depends on Instagram’s API and webhook delivery, which are outside our control. ReplyIG is provided “as is”, without warranties of uninterrupted operation or that every comment will receive a reply. We are not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc.

Liability

To the maximum extent permitted by law, ReplyIG’s total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. We’re not liable for indirect damages — lost profits, lost followers, or actions Instagram takes against your account.

Changes to these terms

If we change these terms materially, we’ll update the date above and, for significant changes, note it in the app. Continuing to use ReplyIG after a change means you accept the new terms.

Contact

Questions about these terms: support@replyig.com.